nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Fidelity visa transactions are not downloading

flyfishertn

My fidelity visa transactions are not downloading, my brokerage accounts are all ok. Is anyone else having the same issue?

Find more posts tagged with

Online Banking

Mac

Comments

Quicken Anja

Hello @flyfishertn,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

Where is your Quicken data file stored? Is it on your local hard drive or a cloud-based/external drive (e.g.: iCloud, DropBox, USB, etc.)?
Have you attempted any troubleshooting steps so far? If so, what were they?
Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
When did this issue first start occurring?
Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
Do you receive any error code(s) and/or message(s) while trying to connect, or does the connection appear successful while nothing downloads?

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!

flyfishertn

It's on again, off again. Yesterday evening, Quicken couldn't connect to Fidelity at all, this morning, all is good and recent transactions downloaded. My data is on my hard drive, no VPN, no 3rd party antivirus or malware software running. The issue started about a week ago, nothing new that I'm aware of, I did not receive any error codes other than the problem with the Fidelity connection. The problem persisted for several days but has now seemingly fixed itself … 🤷‍♂️

Quicken Anja

@flyfishertn Thank you for the update and for providing those details.

I'm glad to hear the connection is currently working again and that your recent transactions downloaded successfully. While it's certainly good news that things appear to be back to normal, I understand how frustrating intermittent connectivity issues can be.

If the issue returns or you begin experiencing the same behavior again, please let us know. Any additional details—such as the exact error message, if one appears, or whether it occurs at a particular time of day—can help us investigate further if needed.

Thank you!