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New Error:7/14/26 QClassic Mac unusable restore file,not Cloud,Update Error "Cloud Account Not Found

TMBX

Quicken Classic MAC unusable restore file - not Cloud user - at restore file complete, unable to "Update" accounts - Error (attached) "Cloud Account Not Found"

*How does a non-cloud user disconnect any erroneous cloud to continue working off cloud?

Quicken Classic Deluxe Mac 9.1.0 (Build 901.61320.100)
MacOS 13.7.8

Experience Level: 8 (eight) years Quicken Classic Mac subscriber; Previous: 10 year Quicken Classic PC subscriber

(new to Community open to feedback)

Quicken Cloud 2026-Jul 14.png

New Error: 7/14/26 QClassic Mac unusable restore file,not Cloud,Update Error "Cloud Account Not Found" may be related to Community Post:

Restore due to related post: Quicken Classic MAC Financials Investment Quicken BOGUS "MARKET VALUE" Views

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Comments

Quicken Laura

Hi @TMBX,

Thank you for sharing the screenshot and the detailed description of what you're experiencing.

To resolve this issue, please try creating a new cloud account by following these steps:

Click Set up a new cloud account.
Complete the setup process.

If that does not resolve the issue, try signing out and back into Quicken. To do this:

Go to Quicken menu > Sign Out....

Confirm you want to sign out.
Close Quicken and reopen it.
Sign back in with your Quicken ID.

Once you've signed back in, you can disable cloud sync by going to Quicken > Settings > Mobile, Web & Alerts tab and toggle Sync to OFF.

Please let me know how it goes.

TMBX

Let's clarify before I mess something up ;-)

Background: I have not needed a Cloud for mobile etc. I use desktop and Sync transaction - no cloud - no mobile etc.

When you don't need mobile, how would a new file I created get "Connected" with Sync ON?

Does Quicken default when you create a new file to Connected Account Sync ON? I have 3 files and one newer - Sync was ON and I didn't turn it on?

TMBX

Let's clarify before I mess something up ;-)

Background: I have not needed a Cloud for mobile etc. I use desktop and Sync transaction - no cloud - no mobile etc.

When you don't need mobile, how would a new file I created get "Connected" with Sync ON?

Does Quicken default when you create a new file to Connected Account Sync ON? I have 3 files and one newer - Sync was ON and I didn't turn it on?

Quicken Laura

Thank you for the clarification.

As noted in our support article, this message can appear because Quicken may associate your data file with a cloud dataset, even if you don't actively use Quicken Mobile & Web. The cloud dataset supports features such as Quicken Mobile & Web Sync, and when you restore a backup, Quicken checks for the associated cloud information.

In most cases, this message does not indicate a problem with your local data file or the backup itself.

When you create a new data file, Quicken prompts you to decide whether you want to use Quicken Mobile & Web. If the Use Quicken Mobile or Web option was selected, cloud sync will be enabled. If you don't plan to use those features, you can turn it off at any time by following the steps provided previously:

https://community.quicken.com/discussion/comment/20564410#Comment_20564410

If you have any additional questions, please feel free to reach out.

Jon

@TMBX Each Quicken data file you have has a corresponding Cloud account even if mobile sync is turned off. If you have any accounts setup for downloading, or you have eBills or bill pay set up, it will have information about those accounts, otherwise it doesn't store much of anything. You can see your cloud accounts by going into Quicken Settings and on the Connected Services tab clicking on the See All Cloud Accounts button.

TMBX

I will give that I try, fyi I did search for the string on Cloud and several variations of the issues and did not find the specific issue - thanks for responding I will do better ;-)

TMBX

Big thanks ;-)