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AMAZON plugin not downloading and categorizing

clark W

Only worked when I set it up but not since. I keep signed into Amazon and the CHrome extension seems right. The instructions say it should work during automatic update. Like the tool when it works.

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smoore@

I'm with you here. I was excited at first given our volume of Amazon purchases. Everything worked on the initial sync, including going back 3 months. Then when the next OSU downloaded and assigned categories, it looked ok, but I made changes to one. Then the next OSU, all of the Amazon purchases were assigned that category I changed the previous one to. It should ignore the memorized payee category and download them based on the merchant code on Amazon order each time.

I'd be happy if I could run that initial sync monthly if the OSU process doesn't work.

Quicken Kristina

Hello @clark W & @smoore@,

Thank you for letting us know you're encountering this issue. To clarify, do you have your web browser open when you're running One Step Update? If the web browser isn't open, please try opening it before you run One Step Update.

If it is open, and it's still not working, please try following this troubleshooting from our article on Retail Purchase Categorization:

Orders are not being retrieved

Make sure your browser is running, and you are signed into your Amazon account in the browser.
Select the extension icon and verify that the retailer account shows as Connected.
If the connection has been lost, select Set Up again in the extension to reconnect.
If your browser has not been open for more than 24 hours, the extension attempts to retrieve orders the next time you open it.

Transactions are not being matched

If you use connected accounts, verify that the bank account used for your Amazon purchases is connected in Quicken and included in your OSU.
Confirm that the transaction has posted. Pending transactions cannot be matched.
If you enter transactions manually, verify that you have added the Amazon transactions in the correct accounts.
Amazon transactions sometimes appear under alternate payee names. Quicken checks for common Amazon payee names that contain "Amazon" or "Amzn," but if a transaction still is not matched, check the payee name in your register.
Orders paid entirely with Amazon gift cards or store credit cannot be matched to a bank transaction because no charge is posted to a linked account.

I hope this helps!

clark W

Thank you . In the setup it keeps defaulting to a copy of my main file rather than the main Q file I'm using every day. I cannot change this so far. It says to reset it it but the dropdown doensn't take me anywhere. Interestingly, even though it will download and categorize te transctions to my correct main file during te setup it will not work after that.

Quicken Kristina

Thank you for your reply,

https://community.quicken.com/discussion/comment/20565102#Comment_20565102

Was this copy made after you initially set up the retail purchase categorization?

Have you tried connecting your main file to a separate browser profile or to an alternate browser (Edge if you use Chrome, Chrome if you use Edge)?

Thank you!

smoore@

Thank you Kristina. When I open the extension in Chrome, it says "

We need your categories to complete this set up.

On Quicken Windows, go to Tools > Retail Purchase Categorization and click on Get started."

When I go to Tools>RPC, the screen is the Finish Set Up where is has Steps 1, 2 and 3. When I clisk Finish Setup it says "We couldn't detect a connection to the Q/RPC extension" and to try again.

When I go to Preferences/RPC, it says it needs attention and gives me a "set up" option but that just takes me tio the same "Finish Set Up" screen above.

Bobnat

I followed all instructions and Retail Purchase Categorization is not working. Instructions appear to require me to link my amazon account and it appears to have worked but I never provided my amazon account which has a different email adress than my quicken account. Amazon purchases are not populated. I'm not sure what is wrong, maybe just get the tool to work?

Quicken Kristina

Thank you for your reply,

For further assistance with this issue, I recommend contacting Quicken Support directly, as they have tools we can't access on the Community, and they can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!