Issue after latest update account passwords.

oldshellback

Strange event yesterday.

Updated quicken, and restarted.

After completing the online update, I noticed that one brokerage account had reset To 0 dollars.

I reset the account and followed the steps to "get the money back"

I noticed that I cannot change vault passwords any more, and for this one brokerage I need to enter the password every time to download. I even checked the box to save it.

Any deas?

NotACPA

A bunch more info needed in order to figure out what happened.

1) What Q product are you running and what Version of that product? This info is at HELP, About Quicken?

2) Also in that dialog, what's your "Subscription Valid thru …" date?

3) When you click TOOLS, Account List … what's in the "Transaction Download", "Last Download" and "Financial Institution" columns next to that account?

4) Precisely what are these steps to "get the money back"? Can you provide a link to them?

5) Why can you not change the vault passwords? What happens? Does it happen for all accounts, or just this brokerage?