One step update does not display deposit entries from Bellco Credit Union.

Question

How do I correct this question above?

Grant Day · Answer

Greetings Anja,  Thank you for the the Test Protocol.  I will tackle this tomorrow. I will reply when I have completed the Test.

Cheers

Quicken Anja · Answer

@Grant Day Thank you for providing all of those additional details. Since you have already tried resetting the account connection and removing/re-adding the account, the next step would be to determine whether this behavior is specific to your existing Quicken data file or if the issue occurs with the Bellco connection itself.

To help narrow this down, could you please try adding the Bellco account in a new test file and let us know whether the deposit transactions download correctly there? This will help us determine whether we are looking at an issue isolated to your current data file or an issue with the data being returned from the financial institution.

Please follow the steps below to create a test file and add the account:

* Choose File menu > New Quicken File.

* Select New Quicken File.

* Click OK.
* In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file.

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

* Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
* Select to not use Mobile (if prompted).
* Click Add Account to try adding the same account you're experiencing this issue with.

After adding accounts, see if you are experiencing the same problem in this test file. From there, you can then switch back to your original file.

Follow the steps below to switch files:

* Click the File menu.
* Look near the bottom of the options list.
* Select the data file you want to open.

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

If the same behavior occurs in the test file, the next step would be to contact Bellco Credit Union, as it would indicate the missing deposit transactions are not being provided through the financial institution's connection.

Thank you!

Grant Day · Answer

"C:\Users\Grant\Documents\Quicken\GRANT DAYCpy.QDF"

This began over a year ago.  This is my 3rd try to get it resolved.  So far, I have reset the bank file=No change:  Next, I totally removed the bank acct from Quicken, Then, reinstalled the bank into quicken =No change. I have10 Accounts that I monitor, and this is the only one I am having trouble with It is a Bellco Platinum Checking account. it displays all debit transactions but, it does not display any Deposit transactions especially from Thrivent Financial and payments made through Bellco Bill Pay.  I have to enter these manually from my online Bank Account Information.

VPN=none installed

I am using Norton 365.  I have been using for over 6 years.  It does not interfere with any of my other accounts

My computer was built new in 2020 then upgraded to Win 11 in Jan 2025

Device name	DESKTOP-JPA39BU

Processor	AMD Ryzen 5 3600 6-Core Processor (3.60 GHz) - AM 4 socket

Installed RAM	128 GB

Graphics card	NVIDIA GeForce RTX 3060 (12 GB)

Storage	2.05 TB of 5.46 TB used

Device ID	6F0D27C4-62C1-4A44-AE25-D5B7D8E874E5

Product ID	00330-80000-00000-AA027

System type	64-bit operating system, x64-based processor

Pen and touch	No pen or touch input is available for this display

Edition	Windows 11 Pro

Version	25H2

Installed on	‎1/‎30/‎2025

OS build	26200.8875

Experience	Windows Feature Experience Pack 1000.26100.334.0

To the best of my recollection the issue began after one of the Quicken upgrades was installed