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Chartway Federal Credit Union

Duane48

I can connect to the Chartway Federal Credit Union, and it appears to be updating but nothing is brought down. Has there been a change?

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Quicken Anja

Hello @Duane48,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
- Please provide the exact file path as shown in the example below.

Have you attempted any troubleshooting steps so far? If so, what were they?
Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
When did this issue first start occurring?
Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
Also, did you just add this account for the first time, or was it already set up and downloading successfully in the past, but has since stopped?

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!

Duane48

My data file is on my C drive at C:\Users\dettw\Documents\Quicken. I really haven't done much troubleshooting other than clearing the browser, and attempting to download. I am not using a VPN. I have not change my antivirus in months. It does not seem to impact any other financial institute that I am downloading. This issue seems to have started around July 7th. I am not aware of any changes. This account has been active for months.

Thank you for looking into this issue.

Quicken Anja

@Duane48 thanks for following up!

Missing or no downloaded transactions—especially when no error code appears—can happen for a few different reasons. Below are some things to check which you can also review in more detail in this support article.

First, for a one-time occurrence:

Sort order or filters: Make sure your account register is sorted by Date (click the top of the Date column) and click Reset at the top of the register to clear any filters.
Pending transactions: Check your Huntington Bank website—transactions that are still pending may not download until they clear.
Download window: Some banks only allow downloads for the last 90–200 days. Older transactions may need to be manually downloaded via Web Connect.
Matching or renamed transactions: Sometimes downloaded transactions match incorrectly to existing entries and don’t appear as new.
Deleted or moved transactions: If a transaction was deleted or moved to another account, it will not download again automatically.

If this happens frequently:

Go to Edit > Preferences > Downloaded Transactions and ensure Automatically add to banking registers is unchecked.

Use the Actions Gear Icon in the register and select Update Now to refresh online account information.

Check that the Sort Order is by Date and click Reset to remove filters.
Refresh your login session via Help > Refresh Sign In, then try One Step Update again.

Verify that downloaded transactions aren’t hidden by checking Tools > Account List > Show Hidden Accounts.

If none of these steps resolve the issue, please reach out to Quicken Support for further assistance.

Thank you!

Duane48

I tried your recommendations and it did not resolve my issue. Any other ideas?

Duane

Quicken Anja

@Duane48 Thank you for trying those steps and for letting us know the issue is still occurring.

Since the connection appears to complete successfully but no transactions are being downloaded, and the troubleshooting steps provided did not resolve the issue, the next step would be to contact Quicken Support for further assistance. They will be able to gather and review logs or information needed to further investigate.

Thank you!