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Any timeline for restoring Quicken Connect to Island Savings CU

tcolyer

(Using Quicken Classic for Mac 9.1.1) This CU's creation of its new website broke its Quicken Connect tool unintentionally. It occurred in May. Is there any timeline for restoring this tool? I realize it was not Quicken's fault this happened, and have been in touch with ISCU to point it out to them. I'm trying to decide if I need to find a new banking relationship. Thanks for any help you can provide.

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NotACPA

Quicken, the company, doesn't maintain the connectivity to financial institutions … Intuit does so under contract from Quicken.

So, there's really no way that anyone here can answer your "when" question.

But, does ISCU allow downloads that you initiate while signed into their website? That might get you data until full connectivity is restored.

tcolyer

Thank you for your reply. I understand why the outage happened. However, if I were a Quicken executive I would not be saying to my customer that Quicken outsources the technology for Quicken Connect and does not know or have control over when its agent will respond to outages in this Quicken service. Quicken Connect is one of the reasons I subscribe to Quicken. It saves me time because I have multiple accounts to maintain. This one account now takes more time to update than a dozen others together. I respectfully suggest that Quicken (a) explain to user institutions what they must do to avoid interrupting the service (this is the second bank I use that has had exactly the same issue) and (b) correct whatever the problem is that makes Intuit unable to complete these repairs in a timely manner including supplying Quicken with ETAs for every outage. Thanks for listening.

NotACPA

There ARE NO Quicken executives here. This is a user-to-user forum with a couple of Q employees, the Moderators, to keep things civil.

And, I've already told you how you CAN get downloads in the interim.

BTW, how do you know that this isn't an ISCU screw-up that caused the situation, which only ISCU can fix? I.E., you don't.

tcolyer

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tcolyer

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