Multiple data files requiring re-authorization loop

Question

I am currently experiencing the problem described in this article for my Bank of America accounts.  This began happening a few months ago.

Article GEN00618:

https://www.quicken.com/support/changes-your-connected-services-quicken/

This article states:

Second Cause:

This behavior may occur if you have multiple data files with migrated accounts connected for transaction download.  At this time, the new authorization process is limited to a single data file, and if migrated accounts are connected or authorized in a different file, the original file connection is signed out, and you will again be prompted to authorize the accounts.

Questions:

* Is there any anticipated timeline to address this?  
* Is this a limitation that Quicken imposes or is it a limitation that is from the Bank of America side?

Thank you,

Jack

Mac Quicken Classic Premier 9.0.3 on macOS 26.5.2.

BK · Answer

@admin2 , At most FI's, any authorized user (CC) or joint account owner (Bank/Investment) has a profile. Allowing you to register for and create your own unique logins for each profile. So assuming BofA's CC is the same meaning it has one profile for you and another for your wife, you and your wife can have two separate logins IDs and therefore use them on two different Quicken data files.

We have a BofA joint bank account (not CC) and we each have our own unique login ID. We also have a CC with another FI where one is an authorized user, and again we have two unique login IDs. All transactions are visible to both of us.

admin2 · Answer

Thanks Kristina.  I think it would help to clarify in that article that the limitation is imposed by the corresponding bank.  If I understand you correctly, it's misleading to say that "at this time" it's limited to a single data file since it's not something quicken could even control and some banks may choose to support while others don't.  For example, the article could say "The banking partners decide whether to support multiple tokens/data files, so if you need to download transactions via Quicken to 2 different instances of quicken, contact your bank to see if they plan to support this."

I believe though, that this was not an issue before Quicken switched to EWC/Quicken Connect.  Under the old Direct Connect methods, this limitation did not exist.  I'm not sure what makes Quicken Connect a preferred connection method when it reduces functionality.

But to address your question as to why Quicken Cloud won't work in my situation….my spouse is an authorized user on a BofA credit card.  In order for her to download the transactions from this card in Quicken, she needs to use my credentials.  But when she does that, it revokes the connection my Quicken had with BofA.  When I re-authorized, it revokes her access.  This is not sustainable to do every time.

I'll contact BofA to see if they plan to add support for multiple data files.  If they do not, we will either need too change to a different credit card that does allow joint access from Quicken, or we will switch to Monarch since that uses a different connection method.

Quicken Kristina · Answer

Hello @admin2,

Thank you for reaching out!

Questions:

Is there any anticipated timeline to address this?

Is this a limitation that Quicken imposes or is it a limitation that is from the Bank of America side?

* I'm not aware of any ETA for this.
* The limitation is imposed by the financial institution.

Depending on why you need the accounts connected in multiple files, you may be able to limit the connection to one file and use Quicken on the Web and Quicken mobile when away from the device the file is stored on. For more information, please review this article:

https://www.quicken.com/support/what-quicken-cloud/

I hope this helps!