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Regions bank not updating, error CC-501 when using EWC, no error using DC

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This discussion was created from comments split from: Regions Bank not downloading transactions.

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Missing Transactions

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advsr

I'm having the same issue with regions checking direct connect downloads, the balance, but not the actual transactions. Tried switching to webconnect and got an error. Should it be direct or web connect for Regions?

[Edited - Readability]

Quicken Kristina

Hello @advsr,

Thank you for letting us know you're encountering this problem. To help troubleshoot, please provide more information:

When did you first notice this issue?
Do you see any error messages/codes when connecting using Direct Connect?
You mentioned changing the connection for the account. Have you tried adding the account as a new one or connecting it to a new Quicken file?

I look forward to your reply!