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RW Baird Issues

sycamore1234

Trying to update transactions in my register and I get the following message: the account you are trying to connect to may have had a change to the account number. If the account has not been closed, fix it by reconnecting your account. (2003)

There has been no change to the account number as suggested and when attempting to reconnect, I get a general error message that says: "An unexpected error occurred. Please try again later".

I'm using the most recent version of Quicken for Mac.

Is this a quicken issue or a Baird issue?

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Comments

Quicken Kristina

Hello @sycamore1234,

Thank you for letting us know you're seeing this issue. To troubleshoot, please follow these instructions from our article on error 2003: https://www.quicken.com/support/error-2001-2002-2003-2006-or-2009-when-updating-accounts-quicken-mac#section-windows-1

Check the account number, routing number, and Customer ID information in the Account Settings screen.

If the account, routing, and Customer ID information appear to be correct, please contact the FI Online Banking Support for assistance in determining why the information you have stored in Quicken is being rejected by their servers. Only they can resolve this error for you, as it requires them to confirm your account information on their servers against the account information you are using in Quicken.

Quicken Support cannot resolve this issue, as we do not have access to your account/login information on the FI servers and cannot confirm the information you're using is what is expected by those servers.

If the error message does not contain the phone number to call for assistance, you can find the contact number with one of the following methods:

Click the Add Account button to get to the screen with the financial institution name, displaying their contact number and URL.
Log in to your account(s) at the FI website, then find their technical support contact number.

I hope this helps!

Quicken Alyssa

Hello @sycamore1234,

We're checking in to see whether this issue is still occurring or if it has since been resolved.

If you're still experiencing the 2003 error with RW Baird, please let us know. If the issue has been resolved on your end, we'd appreciate hearing that as well. Your feedback will help us determine the current impact and assist with ongoing tracking.

Thank you!