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Quicken will not open on Windows 10

Swashi

I am getting a grey screen when trying to open Quicken and when I access task manager it shows that quicken is frozen! Tech support tried multiple actions to resolve this with no luck. This was over a week ago but crickets. I thought going to a subscription-based system, that support would be more available and timelier which has not been the case. Any other suggestions on resolving this issue?

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Comments

Quicken Kristina

Hello @Swashi,

Thank you for reaching out! I checked your recent contact with Support, and I can see the issue has already been escalated, ticket CTP-17813. Typically, our teams will reach out via email when the issue is resolved or if they need additional information.

If you haven't already done so, you may want to test if the program will open without a file. To do this, hold Ctrl + Shift on your keyboard and double-click the Quicken icon. Note: You will need to continue to hold Ctrl + Shift until Quicken opens with a blank screen.

I hope this helps!