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Been using Quicken for 30 years with no issues & past two weeks have been terrible!

jonmcage

Two weeks ago I got your message about the location of the Quicken datafile and several times when I have loaded Quicken over the past two weeks transactions have been missing and Quicken renames my datafile. When I contact support I get the same run around of just reload my backup file. Well, I've done that several times and then end up having the same loss of transactions and having to reload the backup. I have lost confidence in Quicken. I have used it successfully for over 30 years and now all of a sudden it is unreliable. And I get no real help from support. I am paying for an annual subscription and expect the software to work. If this is not corrected and you don't own up to your failures in this I will be looking for new software, reluctantly because Quicken has served me will, but I am to the point where I can't trust the software or your support team.

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Comments

Quicken Kristina

Hello @jonmcage,

Thank you for reaching out! To help troubleshoot, please provide more information:

Is the message you're referring to this one?

You mentioned that you keep your backup files on OneDrive, but keep your main file on your local hard drive. When you restored the backup files, did you make sure to save the restored file to your local hard drive? What is the exact file location you're saving them to?

Are the restored backups initially good? If so, how long does it take for transactions to start vanishing? Is there anything that seems to trigger this behavior? Which date(s) were the restored backups from? Have you tried restoring from further in the past?

I look forward to your reply!

Malv5

Following the message about moving the Quicken file to a local drive, I did this and stored it on my external drive with a backup on my C: drive. I have been updating this file OK, for a few days then, today I got an error message about "unable to write to data file". My transactions all disappeared, but my account balance was still correct. I restored a backup version and the same thing happened. My file size has not changed. I ran the validation program and the report showed "no errors". I then made a copy of about 5 days' worth of backup files and tried to restore one of these. The same thing happened.

[Edited - Readability]

bsantelli

You could be having an issue with your external drive. My suggestion would be to move the data file to your local c drive and see how that works. There's a good possibility that will fix the issue. And if it does, I would start the process of replacing that external drive as it could be starting to fail. I can't tell you how many times over the past 40 years I've had to replace external drives because of failure. And more times than not, they're not complete and sudden failures but little things like what you've just described (that will eventually lead up to a full failure).