Quicken downloads not working

ronaldnbrown

Team, it started last week while attempting to set up a new account at VACU. The system is stating an issue with the login credentials, so I changed the password for the website now the updates are not working at all. I use the same credentials on the website to login without a problem, I spoke to VACU customer support and even open a support case. Any ideas what is happening? See attachment

Quicken VACU.png

Quicken Anja

Hello @ronaldnbrown,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
  • Please provide the exact file path as shown in the example below.

• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
• Also, did you just add only this account for the first time, or was there already other accounts set up and downloading successfully in the past for this financial institution?

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!