Amazon Retail Link/Chrome Extension

erintell

For over a decade I have been downloading my Amazon credit purchases directly into Quicken via the Synchrony credit card account. This morning, when I loaded Quicken, I saw that Quicken is offering a new option where you can download directly from Amazon all your purchases with details and filled in categories.

I added the Quicken Retail Extension to my Chrome browser, gave it my Quicken ID and Amazon IDs and linked it to my Quicken data file. In the Chrome browser, I see approximately 3 months of Amazon purchases broken down by item and retail category. However, even when I am in my Quicken data file, and I click on Tools-Retail Purchase Categorization, I see Amazon listed under "Retailers & Settings" with a green check mark Connected. But when I click on "Download and Match Orders", Quicken says: "No matches found. We couldn't match any transactions. Try again later."

If I click on "Add Account", Amazon Retail is not listed (only Amazon Store Card - Synchrony). I called Quicken support but they had no suggestions. Can anyone help me to download the Amazon retail categorization data into my Quicken file? Thanks.

Quicken Kristina

Hello @erintell,

Thank you for reaching out! Since you mentioned that you already contacted Support, I reviewed your recent interaction. Based on the notes, you already tried the troubleshooting in our help article: https://info.quicken.com/win/using-retail-purchase-categorization#Transactions-are-not-being-matched .

I can see the notes indicate some sort of issue with Synchrony. Are you getting any errors or having issues with missing transactions? If not, what kind of issues are you encountering with Synchrony?

I look forward to your response!