South Carolina Federal CU CC Download [Edited]

WillyG

I am reviving this post — I don't seem to get notices when there is a response on the thread so it was previously closed. Please see the Thread below for the details.

I just checked the account. It is a "Express Web Connect" method. The download occurs and I get a balance, but it is under my husbands login. The CC is in his name and it downloads all of his transaction, but not the transactions on my card (additional user). It also downloads the balance and payment information correctly. As you are aware, banks now have separate login's for multiple users and do not generally allow you to see the transactions that occur by an "additional user". I had a similar issue with another credit union (Navy Federal).

The CC is one account, so have two different accounts in Quicken for this seems crazy. The statements we receive have all of the information.

In addition, as I stated before, SC Credit Union only offers the OFX as a manual download option and every time I try to use that, it tries to close my file in Quicken and open another one.

https://community.quicken.com/discussion/7974167/sc-federal-credit-union-visa-card-not-downloading-transactions-from-all-cards

Quicken Laura

Hi @WillyG,

Thank you for the additional information.

Based on what you've described, it sounds like the account is connected using Express Web Connect. According to Quicken's support article on connection methods, Express Web Connect uses the same online banking credentials you provide when adding the account, and "access and retrieval of data is automated through the use of scripts and nightly aggregation. During aggregation, Quicken logs in to your online banking website on your behalf."

With that in mind, Quicken can only retrieve the information that South Carolina Federal Credit Union makes available for the credentials being used. If the credit union restricts each online banking login to viewing only that cardholder's transactions, that could explain why you're seeing the account balance and your husband's transactions, but not the transactions associated with your additional user card.

Out of curiosity, have you tried adding the same credit card account in Quicken using your own South Carolina Federal online banking credentials? If so, does it download your card's transactions? That would help determine whether this is a limitation of the data being provided by the financial institution for each login or if something else is occurring.

Before trying this, I recommend creating a backup of your Quicken data file.

To add the account:

1. Go to Tools > Add Account.
2. Search for and select your financial institution.
3. If prompted, choose the appropriate connection method.
4. Follow the on-screen instructions.
5. When the list of found accounts appears, be sure to select Link to connect them to your existing accounts (do not add duplicates).

Please let me know how it goes.