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issue with downloading from bank; no response from Quicken Help

ehopkins

I recently had to change my password for my bank and changed it in Quicken as well. Quicken won't download transactions from my bank now, and after two weeks of calls and attempts to find a resolution, I am told that Quicken is working on my ticket and to wait. How long do I need to wait. I have used Quicken Deluxe Classic for years with no major problems, but this seems unusual and too much time has passed for them to have found out the problem. Do I need to use a different software now instead of Quicken? How long should I wait for a resolution?

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Comments

NotACPA

What bank, as it's known in Q? What download method (Direct Connect, Express Web Connect+)?

If EWC+ are there any special characters in your USERID, or password? If so, which? Some special characters interfere with Q's connections to the banks.

Are you getting any error codes, or messages when you try to download?

And, since this forum is user-to-user, we have no idea what your prior communications with Support might have been.