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Rocket Mortgage showing paid off when it isn't [Edited]

chiefek1952

I add Rocket Mortgage, it says the transfer is complete, but Quicken states my mortgage is paid off, I wish! Please fix this!

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Quicken Kristina

Hello @chiefek1952,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

https://community.quicken.com/discussion/7971566/ongoing-3-13-26-rocket-mortgage-mr-cooper-loan-account-showing-paid-off-0

Thank you!

(Ticket #12263346/ CTP-14708)