Voya 401K downloads not working

sonyaf77

I've been downloading my 401k from Voya for years. The last few weeks, I'm getting an error every single time, It tells me quicken has received unexpected information. Today I tried disconnecting the account and reconnecting but now I can't connect the account because unexpected information has been received.

What happened?

Quicken Carlos

Hi @sonyaf77,

Thank you for posting to the Quicken Community!

We are currently receiving reports from multiple users encountering the OL-293-A or OFX-16503 error. If you are receiving either of these errors, the issue has already been escalated internally, and our teams are actively working toward a resolution. At this time, there is no estimated timeframe for a fix.

In the meantime, I recommend monitoring the Community Alert for updates as they become available.

If you're receiving a different error code or message, please share a screenshot of the error so we can provide the most appropriate troubleshooting steps.

I look forward to your reply!