Why is Wells Fargo Credit Card balance the opposite of Quicken register balance

TABCO

I copied and pasted this 2025 post from another user because my issue is identical:

I'm running Quicken Classic B&P Version R68.31 under Windows 11.

As of 11/1/2025, my Wells Fargo credit card account has a credit balance of $456.74, but the Quicken Online Balance is -$456.74 when it should be +$456.74.

Due to this error in the Quicken Online Balance, when I try to reconcile using the Online Balance,

Quicken displays

Cleared Balance: -456.74

Statement Ending Balance: 456.74

Difference: -913.48

Quicken is incorrectly handling credit balances for Wells Fargo credit cards.

On the Wells website if you owe them money it is a positive balance as expected. On the Quicken register it is always shown as a negative balance which is normal to me and has always been that way. But due to a refund from a vendor, I now have a credit balance on my credit card. Thus I am having the same issue as pasted above. Quicken wants to create an offsetting entry for twice the amount to turn the positive balance into a negative balance. Any thoughts on why it is doing this?

Quicken Laura

Hi @TABCO,

Thank you for letting us know about the issue you're experiencing.

In some cases, this type of issue can be resolved by deactivating and then reactivating the affected account(s). If you haven't already tried this, I'd recommend following the steps below. Before you begin, be sure to create a backup of your data file.

1. Deactivate the affected accounts

1. Select the Tools menu and select Account List....
2. In the Account List, select the account you want to deactivate, and then click Edit.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate next to the service you want to disable.
5. Click Yes to the message confirming if you want to disable this service. 
6. Repeat these steps for each affected account.
7. Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

2. Reactivate and relink the accounts

1. Go to Tools> Add account
2. Select the bank for the deactivated account(s). If prompted, select the connection method.
3. Enter your credentials and click Connect.
4. When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).

1. Click Next then Done on the last prompt.

Please let me know how it goes.