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New issue downloading updates from Axos Bank

Michael D

Over the past few days, I've been unable to download/update from Axos Bank DC. Receiving an error, but doesn't show the error in summary. This was working a week ago.

[Edited-Readability]

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Comments

Quicken Alyssa

Hello @Michael D,

Thank you for reporting the issue you are running into.

I have some follow-up questions for you:

Do you have connections to other banks that update successfully?
When was your last successful download?
Are your accounts currently connected in Quicken, or did you disconnect them?
Does the error message you are presented with have specific instructions from the bank?
Could you share a screenshot of what you see on your end?
- If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

Anob

I am having the same problem. I have not changed my username or password but the box pops up asking if I have. My Axos account isn't locked. The one-step update error code I am getting is OL-332-A and it says my login information in Quicken is incorrect.

[Edited - Readability]

Quicken Laura

Hi @Anob,

Thank you for joining this thread and sharing the error code you are encountering.

Based on our support article regarding OL-332 or OL-330 errors, many financial institutions may lock an account after multiple unsuccessful login attempts with an incorrect user ID or password, which appears to match the message you are seeing.

To help resolve this issue, please review the following:

Verify your Password/PIN

Make sure the password you entered is correct.
To rule out any typing errors, try entering your username/customer ID and password/PIN into a text application (such as Notepad or WordPad) first. You can then copy and paste the verified information into Quicken.

Note: If you are setting up online services (such as transaction download) for this account, there may be additional information displayed in the dialog where you enter your customer ID and password/PIN that may tell you what should be entered.

Verify your Customer ID

Select the Tools menu > Account List.
Select the account and click Edit.
Verify that the Customer ID displayed under the General tab is correct.

4. If the Customer ID is correct, review the financial institution name and account information (such as the account and routing number).

Check the Password Vault

If you use the Password Vault, it may have stored an incorrect password.

From the Tools menu, choose One Step Update.
At the Password Vault Password dialog click Skip.
Enter the password information manually for this financial institution.
If you connect successfully, then select Tools menu > Password Vault > Add or Edit Passwords.
Enter your Vault Password.
Select the account you want to update the password for and click Change Password.
Make the necessary changes and click Change.

Please let me know how it goes.

Anob

When following above, all of my information was correct. My online account is not locked either.

I then deactivated the online services on that account. Below is the message that I keep getting when I try to activate it. I have done the account consent three times now using the link provided in the message but I am continuing to receive this same message.

Quicken Laura

Hi @Anob,

Thank you for your response. Since the issue persists after completing the troubleshooting steps and confirming that your Customer ID and password are correct, I recommend contacting your financial institution’s online banking support team.

They have access to additional tools that can help determine whether something is preventing your accounts from connecting properly in Quicken.

Please let me know how it goes.