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Macy's and quicken for Mac

marilynelaine

I haven't been able to download from Macy's since May 2026. I have the latest Mac OS and the latest Quicken Classic.

[Edited - Readability]

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Comments

Quicken Carlos

Hi @marilynelaine,

Thanks for reaching out to the Quicken Community!

At this time, there is an active Community Alert for Macy's Credit Card connection issues involving FDP-176 and CC-511. This issue has been escalated internally, and our support team is actively working toward a resolution. Currently, there is no ETA for a fix.

If you're receiving a different error code or message, please let us know by answering the following:

What error code or error message are you seeing?
Could you upload a screenshot of the error message?

This information will help us determine whether your issue is related to the known alert or if different troubleshooting steps are needed.

I look forward to your reply!

Greg Brown

I just received a cc-502 on Macy's american express card account. I also received the following message;

I tried to view my card on Macy's website and received the following message when trying to review statements;

After I turned off my VPN(NORD) I was able to both update Quicken and access statements on the web site. First time I have ever encountered a Quicken issue with VPN turned on…

Quicken Carlos

Hi @Greg Brown,

Thank you for the additional information and for sharing your findings.

I'm glad to hear that the issue was resolved after turning off the VPN on your computer. VPNs and antivirus software can sometimes unintentionally block Quicken from accessing the internet. Based on the information you provided, it sounds like a setting in the VPN may have changed and is preventing Quicken from connecting properly.

If you haven't already done so, I recommend following the steps outlined in our support article on Configuring Firewalls.

I hope this helps!

Greg Brown

Thanks for the response but I don't think a VPN setting will block only one out of my seventy some accounts. Anyway today it worked fine with VPN on. I'm chocking it up to a temporary glitch.

Quicken Carlos

Hi @Greg Brown,

I'm glad to hear everything is working as expected!

I suggest continuing to monitor things, and if you encounter any error codes or messages, please don't hesitate to reach back out to the Community.

We're happy to help!

Ducati

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