Unable to add Fidelity account, seeing "Sign in to Fidelity Investments failed. Try again." error

OceanBreezes

It looks like a thread with my exact issue was closed yesterday. I have really old Fidelity accounts that have been closed in Quicken for several years. These do not show up in Fidelity at all. I decided to set up a new account today, and it attached to my original ID and password used for the old accounts. I tried setting up a new account and made it through the authorization and received the email from Fidelity, but Quicken indicates an error that it is unable to log in (even though I logged in fine) and says it times out (even though it is very quick). I looked at my old accounts, and they are all closed and online inactivated. One message said to open the account and deactivate it, but I do not see how to do that. What do I need to do?

I am using Windows via Parallels on a MacBook Computer. The browser is Edge.

[Edited-Readability]

Quicken Carlos

Hi @OceanBreezes,

Thank you for reaching out to the Quicken Community!

After reviewing my internal tools, I found that you're receiving an FDP-105 error, which is covered by our CC-505 support article in Windows.

This error is typically caused by a temporary issue with your financial institution's servers. I suggest waiting 24 to 48 hours, then trying to add the account again.

If the error persists after that time, please provide the following information:

• A screenshot of the error message prompting you to deactivate the account.
• Let us know if you're using any VPN or antivirus software.

I look forward to your reply.