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Randolph Brooks FCU CC-800 error

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This discussion was created from comments split from: Randolph Brooks FCU fix.

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number4green

I am still having trouble with the one step update. I get the CC-800 error code and new transactions do not download. This is for Randolph Brooks Federal Credit Union.

Quicken Kristina

Hello @number4green,

Thank you for reaching out! Since you're seeing a different error code, I moved this to a new discussion to troubleshoot. To troubleshoot this issue, please backup your Quicken file and follow these steps from our article on CC-800 errors:

First, you'll need to deactivate the affected accounts:

Select Tools > Account List
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Select Edit on each account with this error and Deactivate them on the Online Services tab
When finished, close the Account List.

Second, reactivate the accounts:

Select Tools > Add Account
Complete the flow of re-adding the deactivated accounts to Quicken, using your bank login credentials and answering any security questions.
When you reach the screen listing the accounts discovered at the financial institution, use the Action drop-downs to re-link your accounts:
- For accounts you want to re-link, select Link to existing account and choose the corresponding account to re-link with.
- Select Add to Quicken for new accounts you didn't previously track in Quicken.
- For accounts you don't want to link or add, select Don't add to Quicken.

Please let me know how it goes!

number4green

I've taken the steps you suggested and still getting the same CC-800 error.

Quicken Kristina

Thank you for your reply,

To continue troubleshooting, please provide more information:

Are the problem accounts connected in more than one Quicken file?
Are any of the accounts joint accounts?
- If they are, did you ensure that you're using the primary account-holder's login credentials?
Did you navigate to Tools>Manage Hidden Accounts and confirm if there are any hidden accounts with the financial institution?
- If there are hidden accounts, please unhide them and navigate to Tools>Account List to confirm if they're showing connected with the financial institution (if they're connected, it will show in the Transaction Download column).

I look forward to your response!

Quicken Kristina

Hello @number4green,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.