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Billpay and Billpay Plus will not verify identity

ceecees471

Has there been any resolution to the problem with identity verification using Quick Pay? I received the same error whether using Billpay or Billpay Plus. No point in paying for a service that does not work!

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Bill Manager

Comments

Quicken Laura

Hi @ceecees471,

Thank you for reaching out. I'm sorry to hear you're experiencing this issue.

To help me better understand what's happening, could you please provide a bit more information?

When did the issue first start?
Could you please let me know the exact error message you're seeing?
Have you created a copy of your data file or restored a backup, and then enabled Quicken Bill Manager in that secondary file?
What type of accounts are you trying to enroll in Quicken Bill Manager?

Additionally, could you please provide a screenshot of the error message? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response.

ceecees471

The issue has always been here, ever since I started using Quicken. I have not used a secondary or backup file. I was trying to set up QuickPay for Verizon, but it also happens on other bills as well. See attached screenshot. I already have a bank account enabled for payments.

[Removed - Sensitive Information]

Quicken Laura

Thank you for your response.

I've attached your log files to the open investigation for further review. At this time, we don't have an estimated timeframe for a resolution. However, you're welcome to check back for updates, and I'll be happy to share any new information as it becomes available.

(QCS-22911)