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Quicken and Macy's credit card

WBajwa

I get error code CC-503 when Quicken attempts to connect to Macy's credit card. This error started for me on 7/22/2026.

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Quicken Classic R68.31 Build 27.1.68.31
MS Windows 11, 25H2 (OS Build 26200.8973

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WBajwa

I get an error code CC-503 when Quicken attempts to connect to Macy's credit card at https://www.macys.com/my-credit/gateway/cards/0.

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Quicken Classic R68.31 Build 27.1.68.31
MS Windows 11, 25H2 (OS Build 26200.8973

Quicken Carlos

Hi @WBajwa,

Thank you for reaching out to the Quicken Community!

If you haven't already done so, I recommend following the steps outlined in our Support Article for the CC-503 error.

Verify your bank login information

Type your password into a text editor (such as Notepad or WordPad) to make sure there are no typing errors.
Copy (Ctrl + C) and paste (Ctrl + V) the confirmed password into the appropriate fields in Quicken.

Verify you can sign in on your financial institution's website

Log in using the same username and password you use in Quicken.
Check for any alerts, notifications, or secure messages that may require your attention.
Some financial institutions require additional authorization or a separate password for third-party applications like Quicken.

Check your password for special characters

The following special characters may cause connection issues:
- Ampersand (&)
- Left angle bracket (<)
- Right angle bracket (>)
- Backslash (\)
- Forward slash (/)

While Quicken does not have a password length limit, your financial institution may.

Update your password in Quicken

Go to Tools > Password Vault > Add/Edit Passwords.
Select the affected account.
Click Delete Password.
Run One Step Update.
When prompted, enter the same password you use on your financial institution's website.
Check the Save box next to the password field.
Click Update Now.

I hope this helps! Please let me know how it goes.

WBajwa

Thank you for the detailed instructions to resolve the login issue with the Macy's credit card. I followed your instructions, but I am still unable to connect through Quicken. I can log in to this account without any issue using two different web browsers. Quicken gives an error CC-503.

Quicken Carlos

Hi @WBajwa,

Thanks for giving those steps a try.

Since you have already completed the troubleshooting steps and confirmed that you are able to sign in to your financial institution's website using two different browsers, the next step is to have this issue escalated for further investigation.

I recommend contacting Quicken Support for further assistance. They can perform additional troubleshooting in real time and, if necessary, escalate the issue to the appropriate team.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!

WBajwa

I contacted Quicken support and spent more than three hours with two different levels of support representatives. However, I am still unable to connect to my Macy's credit card. Downloading from this card worked fine until July 22, 2026. I get error CC-503, and after a few tries, the error changes to CC-929.

I am wondering if it is time to look for something else to manage my finances!

Quicken Kristina

Thank you for your reply,

I see that when you contacted Quicken Support, the issue was escalated (Ticket #12530260). Since an escalated team is currently working on the issue, I recommend waiting for them to resolve it. The team should contact you by email if they need additional information or when the issue is resolved.

Thank you!

Ducati

I am also unable to download from Macy's and get Error code 503. I have no trouble logging on to my account on the Macy's website and I am entering my login username and password correctly into Quicken. Sigh. Another of the recurring connection issues that continue to plague Quicken.

Quicken Kristina

Hello @Ducati,

Sorry for the delayed response. I did not receive a notification that you had posted.

Are you still encountering the CC-503 error? When I check our internal tools, I don't see any recent attempts.

I look forward to your response!