Citi credit cards not downloading

JoelVP

Two of my Citi credit card accounts stopped downloading transactions a few days ago and the balances are also off now because of that. Now I have to manually download them from the Citi website. A third Citi card does download, so it's a mystery to me. Big pain to go through the manual process. Anybody else having problems with their Citi cards not downloading transactions and updating properly?

I was able to reset my Citi accounts and reauthorize them. But this happened the other day, and it seems that Quicken slips back into the same problem repeatedly. One odd thing I noted. The Citi cards that are correctly downloading are listed in the Account list as Citi Cards. The ones that refuse to download are listed as Citibank. When I reset those problematic accounts, they flip back to Citi Cards. So there's something internal to Quicken about accounts that are recognized as Citi Cards versus Citibank.

Quicken Laura

Hi @JoelVP,

Thank you for sharing those details. The difference you noticed between accounts showing as “Citi Cards” versus “Citibank” is an interesting clue, and I'll keep that in mind while investigating.

I checked the account connections, and they are currently showing under the correct connection instance, “Citi Cards.” I also refreshed the connections since one of the accounts did not appear to be fully connected. At this point, the accounts should be properly linked.

Please try running an account update again and let me know whether the transactions download correctly and whether the accounts remain listed as “Citi Cards.”

A few additional details would help me understand the pattern:

• When did you first notice this issue?
• Does it always happen with the same two accounts, or do different Citi accounts become affected?
• If the issue returns, please let me know whether the accounts switch back to showing as “Citibank.”
• Where is your Quicken file located? To check this, open Quicken and go to File. At the bottom of the menu, the file with the check mark next to it is the currently open file. Please provide the full file path shown there.

Please let me know how it goes.