Cannot auto-reconcile with Buckeye State Credit Union

Question

I have Quicken Classic Deluxe for Mac, version 9.1.1. I have been working with Buckeye State Credit Union for months trying to get auto-reconcile to work again (it used to work fine with them). It appears that Quicken is able to download my current balance, but isn't able to reconcile my transactions. I get a message that my account is out of balance, and I have to manually match up the cleared transactions, which kind of defeats the purpose of auto-reconcile. I have been messaging with Buckeye State Credit Union so much about this, I think they're getting tired of me. :-D

Is there any possibility that I have something set up wrong? I have an account with US Bank that syncs flawlessly, so it seems to be a BSCU problem.

Quicken Kristina · Answer

Hello @GHufstetler,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina · Answer

Hello @GHufstetler,

Thank you for reaching out! To help troubleshoot, please provide more information.

* What is causing the reconcile to fail?* For example, is it missing transactions, duplicate transactions, pending transactions showing as cleared, etc.?

* Are you having to make any corrections when you manually match the cleared transactions?

I look forward to your response!