Amounts are being entered wrong as deposits are shown as deductions rather additions

Question

Accounts

Quicken Carlos · Answer

Hi @wilsonra1,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

Quicken Carlos · Answer

Hi @wilsonra1,

Thank you for taking the time to post in the Quicken Community.

To better understand what may be causing this issue, I'd like to ask you a few questions:

* What type of account is affected?
* When was the last time the account worked properly?
* Could you upload a screenshot showing the deposit on your bank's website (or statement) alongside what is shown in the Quicken register?
* Is this happening with manually entered transactions, downloaded transactions, or both?
* Is this happening with all deposits or only specific transactions?

Your answers will help us better understand the issue and determine the best troubleshooting steps.

I look forward to your reply!