Citi credit card sign in

Question

I am not able to sign in to my Citi credit card account via Quicken. The user ID and password are the same as I use to sign in to my accounts through the Citi website.

Any ideas what's going on?

Quicken Carlos · Answer

Hi @Jerry Pederson,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

Quicken Carlos · Answer

Hi @Jerry Pederson,

Thank you for taking the time to post in the Quicken Community!

After reviewing my internal tools, I can see that Citibank is showing a status of OK for your account. To better understand what may be causing the issue, I have a few questions:

* Are you receiving any error code or message?
* If so, could you please upload a screenshot of the error?
* Are you able to sign in to your financial institution's website through your browser?
* Do you have a VPN or antivirus software active on your computer?

I look forward to your reply!

Jerry Pederson · Answer

Additional information.  My Account at Citi indicates that my account at Citi is linked to Quicken