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Since a Quicken update on July 30 or 31, 2026, why can none of my bank accts be updated?

AdeleM

I can currently make entries manually in Quicken 2017, and they can be saved. But when I try to update the downloads from my banks (BMO, Tangerine, and RBC, all in Canada), two messages pop up in separate boxes:

Message 1: Please wait while Windows configures Quicken (Nothing happens.)

Message 2: There are Quicken components currently open, and can not be uninstalled. Please close Quicken, and try uninstalling again. (I have no idea what I am supposed to do.)

I am not especially tech-savvy. I don't know why I am getting these messages, nor why my downloads don't work. Everything ran fine until the latest update, so I can only assume that is the cause of the problem.

When I look under Quicken's Release Notes, it says Version Installed: R67.8 April, 2026, at the top of the screen. But immediately below this is a description of Version R68.32 (July, 2026) and the details about what's new, improved, and fixed, so I assume that's the actual version I'm running. I am on a PC laptop running under Windows 11.

Decades ago, I learned about using a system restore point, so I wondered if that might fix my problem. I only had 3 backup points from which to choose, so I selected the earliest. For some reason (I forget why), it could not be used, so I selected the next most recent one. After 1.5 hours, my computer was ready. Unfortunately, there was no difference in Quicken. I can still download files from my banks, but they cannot update Quicken.

Can anyone help?

Adele

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AdeleM

Hello again, Tom. I tried updating my Accounts but was unable to do so. However, I asked Co-Pilot for advice, and it recommended uninstalling and reinstalling Quicken. I was reluctant to go to that extreme, so I tried just reinstalling the program, and a message assured me the old one would be automatically uninstalled during the process. I decided to go for it.

I was subsequently able to download and update accounts successfully from all three of my financial institutions.

Thank you for responding and for correcting my understanding of the version I am running. It's nice to know that folks like you are willing to help.

Adele

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Tom Young

"I can currently make entries manually in Quicken 2017…"

Online services and connection features for Quicken 2017 (including Canadian and U.S. editions) officially ended on April 30, 2020, so no, you're not using Q2017. Those "R67" and "R68" are current versions of the Subscription Quicken.

Did you recently change to the subscription service or was that reference to Q2017 in error.

You are running version R67.8. That information following the "Version installed" information is simply telling you that there's already a newer version available..

Have you actually closed Quicken, maybe even shut off the computer, then re-booting the computer and trying to open Quicken again to see if that fixes things? If not, that's the first thing to try.

Photojoco

I am having the same issue with my Quicken subscription, which is up to date. I rebooted my computer but I still have the same problem. Any thoughts on how to fix this?

Tom Young

So what have you tried to reconnect the Accounts for downloading?

The first two things to try here are going into the Accounts and clicking "Update now" to see if that does the trick, and if it doesn't then "Resetting" the connection that's available in the Online Services tab of Account Details is probably the next step.

Any error messages showing up after a One Step Update?

I've certainly had instances with Accounts using EXC+ where they go "silent" because the "token" at the Financial Institution has expired and Quicken hasn't stated that expressly, so you might go over and check that at the Financial Institution's web site.

AdeleM

Thanks for your reply, Tom. Sorry for the delay; I've been looking after a 3-year-old all week.

You are correct; I am not running Quicken 2017. That's just the name of my saved file. (I'll rename it later.) I am actually running Quicken Classic. I have an annual subscription.

I have closed Quicken and turned off and restarted my computer on numerous occasions since the problem began. Every time I download files from my banks, I encounter the previously described problems.

As I indicated, I am not very tech savvy. I'll try to follow your advice to Photojoco and see if I can make things work. Will let you know…

Adele

AdeleM

Adele

AdeleM

Hi, Photojoco. I ended up reinstalling Quicken from the website, and everything is now running smoothly. You might wish to try this if Tom's suggestion doesn't fix the issue. Good luck!

Adele