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Fidelity Investments Error FDP-6000

richard13

Well, this is a new one on me. All of my Fidelity accounts this morning cannot be updated due to this error. I have already tried disconnecting. Attempts to reconnect give the same error. I have reported this to Quicken. I'm really just posting this for awareness.

[Edited - Readability]

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Comments

sellet

Same issue here. Quicken Classic - Mac v 9.1.1

Chris16

Same for me today also. Quicken Classic Premier for Mac. v9.1.1. Only a problem with Fidelity.

Scotchbriar

Experiencing same issue, Mac Quicken Classic v9.1.1. I have submitted my log files to Quicken support.

TOY972

Same issue. Using Quicken Classic - Mac v 9.1.1. and running mac OS Tahoe 26.6

downrange6

Same issue. Quicken Classic Premier v9.1.1.

Thx for the assistance.

ziggy29

Everything works fine, just this message with Fidelity today.

Quicken Laura

Hi everyone,

Thank you for reporting what you're experiencing, and thank you to everyone who has already submitted their log files.

If you haven't submitted your logs yet, please do so through the Quicken Help menu. This will allow us to forward the information to the appropriate team for further investigation.

To send your logs:

Open Quicken
Click Help
Select Report a Problem
Click Send to Quicken

Once submitted, please let me know. I look forward to your response!

(CBT-1222)

NotACPA

Strangely, this seems to be only a QMac issue. I had no problem connecting to Fidelity either via One Step Update at 8am CDT, or just now.

Quicken Laura

That's interesting. Thank you for sharing this information with us. I'll be sure to include it in my report.

Wade Shanley

getting same error on Mac Deluxe Quicken Classic Version 9.1.1 (Build 901.61363.100)

submitted log files

Quicken Laura

Thank you for submitting your log files. I've added them to the open case for further review.

(CBT-1222)

DeanAHoule

Is anyone else getting this FDP-6000 error when updating Fidelity Investments account today? Is this a known issue?

Quicken Laura

Thank you for chiming in.

This issue is affecting multiple users, and our team is currently investigating. We have created a Community Alert that you can bookmark to stay informed of any updates:

https://community.quicken.com/discussion/7975443/new-8-3-26-fidelity-investments-cc-511-fdp-6000

We appreciate your understanding and patience while our teams continue to investigate.

(Ticket #12533797/CTP-17999)

jubal_harshaw

I have the same issue. Report is sent to Quicken.

HGD812

FYI I submitted my data for FDP 6000 error. I'm on Mac Tahoe 26.6, Quicken Classic for Mac 9.1.1 Business & Personal

HGD812

Seems the Fidelity servers are up and download is working

MASE

first thing today got error - wait 48 hours

no transactions but said portfolio updated(??)
same thing happened last month and reset made a mess of my accounts with duplicate entries so did NOT do that today.

19:42 pm and this afternoon - no more errors but my transactions since 7/30 are not being downloaded - monthend always has lots of entries.

how can I get the missing transactions downloaded?

will see if updates in am but may not be any transaction to download … certainly not like monthend- yuck!

Quicken Laura

Hi all,

Thank you for submitting your reports.

Based on what I'm seeing, most of your accounts are now connecting successfully without any errors. Please let us know if the issue has been resolved or if you're still experiencing problems downloading transactions.

@MASE, I refreshed your accounts on our end, and they now appear to be connecting properly. Please try updating again and let us know the results.

Thank you!

(CTP-17999)