Not syncing correctly from android mobile app to Windows program

frauwarner

While I was traveling, I entered cash purchases in my Quicken mobile app. When I returned home and synced my data, everything from my computer synced to my mobile app, but what I had entered manually in my cash account on my mobile app won't sync to my computer program. I am running the Windows Classic Premier version R68.31 and my mobile app is updated.

Quicken Laura

Hi @frauwarner,

Thank you for sharing the details of what you're experiencing. I recommend checking the following to help identify the cause:

1. Are you using the same Quicken ID?
First, verify that you are signed in with the correct Quicken ID. The Quicken ID used in the Mobile App must match the one used in Quicken on your computer.

To verify your Quicken ID in the desktop app:

• Go to Edit > Preferences > Quicken ID & Cloud Accounts.

In the Mobile App:

• Go to Settings > Profile and confirm that the email address matches the one used in the desktop app.
  

2. Are you viewing the correct data file? After signing into the Mobile App, you will be given a list of data files associated with your Quicken ID. Here you can select which data file from Quicken on your computer you want to view on the Mobile App. If you are missing transactions on the Mobile App, make certain you are viewing the same data file you have open on your computer. To view more information on using multiple files in Quicken Mobile, click here.

3. Did you sync in Quicken on your computer? After adding your accounts to the Mobile App, you will need to sync them regularly to ensure the Mobile App is displaying the most up-to-date information. Quicken will prompt you to sync but you can also sync manually by going to the Mobile & Web tab and clicking Sync Now in the upper right. After the syncing is complete, confirm there were no errors that interfered with the sync.

Please let me know how it goes.