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Window PC: Quicken Doesn't Load

twholey

On 7/15/26, I contacted Quick support because when I activate Quicken, a screen pops up with no account info, and I cannot close the screen as it appears frozen; no error messages. Quicken is "not responding" when I open my Task Manager. Before I contacted support, I had already replaced my desktop icon and uninstalled/reinstalled Quicken. No Effect!

I ran through several checks with the support person to no effect. He then created a ticket and "escalated" it to a next-level support team. After three weeks, I received no contact, so I called this morning. After about 20 minutes on hold while he checked on the ticket, he came back online and said they were working on the problem with no ETA. Why that took 20 minutes I do not know!

I don't know the current version, as I cannot open the program, but since I reinstalled the program on 7/15, I assume it's the most up-to-date one.

Is this a common issue, or is it just with me?

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UKR

OK, so Quicken does start up, but it does not open your last used Quicken data file. Is that correct?

Can you click on the File Menu to get a pulldown menu with options?
If so, what happens when you click "Open Quicken File"? (May take a couple of seconds to load and execute)
Does this show your data file(s)?

Also try "Find Quicken Files" to search your system for Quicken Data files.

mshiggins

@twholey are you using Win 10 or Win 11?

mshiggins

@twholey the reason for asking which Windows version, Win 10 or Win 11, is there has been several reports of Quicken on Win 10 failing to load with the 68.xx versions. Users have gotten Quicken working again by either rolling back to a 67.xx version or restoring an older backup. Note, if you go the route to restore a backup, you will likely have to reconnect all your financial institutions to get downloading transactions working again.

You can read one discussion on the issue here:

https://community.quicken.com/discussion/7974858/accepted-quicken-update-at-product-launch-following-update-now-quicken-start-freezes-during-load

cyberphile

@twholey This isn't much help but you can determine the version of Quicken installed by going to Settings then Installed Apps. The entry for Quicken will have the version number. You just need the last two numbers.

Quicken Alyssa

Hello @twholey,

Thank you for reaching out about this issue!

After reviewing your recent interactions with support, I found that this was escalated internally on your behalf. The issue you are experiencing is a Known Issue, and I do not have an ETA for when this will be resolved.

In cases like this, many users are affected, and the issue as a whole is being investigated. You will be contacted if the escalation team needs further information from you. Otherwise, you can bookmark the alert linked above in blue to be notified of any progress or changes.

I'm sorry that I could not be of more assistance, and I apologize for the inconvenience.

Thanks again!

bsantelli

Your known issue link goes to a known issue from October 2023, which states no ETA. Are you really referring to a 3-year-old issue that hasn't been resolved implying that this users issue is related to that same known issue?

Quicken Alyssa

Hi @bsantelli,

Yes, that is the correct alert.

Although it was originally created in 2023, the issue has remained open because it is still under investigation and continues to affect some users. Each case scenario is unique, and therefore no one-size-fits-all solution is available.

The alert is updated as new information becomes available, which is why we reference it for users experiencing this behavior. At this time, we do not have an ETA for a resolution, but bookmarking the alert is the best way to receive updates if any new information becomes available.

Thank you!

bsantelli

Ahh, gotcha, thanks

twholey

It doesn't open a data file but the screen is frozen and I can only shut Quicken down using athe Task Manager on my PC. I can't even minimize the screen.

twholey

I could not see any topic to help in the FAQs

twholey

OK, but that is not very encouraging.

twholey

Thank you!! It's 27.1.68.31 dated 7/15/26, which was the day I tried to open Quicken. I was asked to "Allow" it to make changes to my computer

twholey

I guess I also have 68 now (27.1.68.31). When I right click on the desktop icon and choose restore previous versions it says there are no previous versions. I also had tried to open from the most recent back up file and I got the same problem I get when I use the destop short cut.

mshiggins

@twholey have you tried reverting to a prior version using the process described in this comment?

https://community.quicken.com/discussion/comment/20564303#Comment_20564303

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