We are currently tracking an issue affecting Quicken Clasic for Windows and Mac users attempting to connect to U.S. Bank - PFM Direct Connect.
Beginning around July 31, 2026, customers may receive OL-297-A (“Quicken unable to establish an internet connection”) in Windows or Error 16503 (Unknown Error) in Mac when attempting to add, update, or reset their Direct Connect accounts.
Note: Connecting the accounts using Express Web Connect+ (EWC+) is currently working as a temporary workaround; however, customers will lose Direct Connect functionality, including Bank Bill Pay.
This has been escalated internally, though we do not have an ETA at this time.
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Thank you!
(Ticket #12539584)
