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Strange behavior - one step update

Edward Houston

With Capital One acquiring Discover and CITI acquiring the American Airlines Mastercard (previously held by Barclays), I had to reconnect the Barclays and Discover accounts to the new owners. That seems to have been accomplished without too much fuss. However, now One Step Update is acting weird.

Issue 1) Selecting One Step Update > All Accounts - takes me to the One Step Update settings screen and there is no option to "Update Now" However; Selecting One Step Update > {any single account} - takes me to One Step Update this account with a boxes to "update Now" and "Cancel"

Issue 2) When I select One Step Update Settings - I get a list of all my accounts with a checkbox for the newly converted Barclays to CITI card UNCHECKED. I can check it, but there is no box to save the changes, and no matter what I do, I cannot get that box to stay checked. So after I do my daily "Update ALL" I have to go back and do that one account by itself. I have validated the file with no change in behavior.

Everything else seems to be working as expected - but this change in One Step Update - screens and behavior - is very puzzling

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Windows

Comments

Quicken Laura

Hi @Edward Houston,

Thank you for sharing what you're experiencing.

Could you please check whether you have an Apply button at the bottom of the One Step Update Settings window? If you do, please follow these steps:

Select the checkboxes for all the financial institutions you want to update.
Click Apply, then close the One Step Update Settings window.
Reopen the window and verify that your selections were saved.
If they were, run One Step Update.

Screenshot 2026-08-07 at 11.50.15 AM.png

After the update completes successfully, please check whether selecting One Step Update > All Accounts works as expected.

Please let me know the results.

Edward Houston

There are NO BUTTONS of any kind at the bottom of the window. Here is a screenshot of the window. I have deliberately erased some of the account info. Note the one box for Citi that will not remain checked.

Quicken Kristina

Thank you for your response,

Do you have the large fonts option turned on, or any screen magnification enabled via Windows accessibility features? If you do, please try turning it off to confirm whether that is why the buttons are not displaying properly.

If you do not have any features like that enabled, I recommend restoring a backup from before the issue started and testing if the issue persists in that newly restored file. Note: This will require you to reconnect those accounts to the correct financial institutions again.

Please let me know how it goes!

Edward Houston

No to large fonts - no to Windows accessibility features.

I restored a backup from 6 weeks ago. The weird behavior was the same.

I then restored a backup from yesterday and had to reauthorize Citi and capital One (as expected)

However now One Step Update > All accounts AND Update settings both produce the same screen

However when I actually run One Step Update, then all the accounts are downloaded - happy day - main complaint resolved!

Also notice the individual card accounts from each institution are not shown. Just the institution and "services"

I don't know if this "working as designed" or "broken as designed" but it is still weird behavior that I don't see any buttons on the panel.

mshiggins

@Edward Houston it appears your screen resolution is at a setting that makes displayed items larger. You can either increase the display’s resolution and make displayed items smaller or try using keyboard shortcuts to access the buttons that are off screen.

If you take a close look at the picture in @Quicken Kristina ’s comment, you’ll see the A in Apply has an underscore. That means if you press Alt A on your keyboard, it’s the same as clicking the Apply button.

Edward Houston

OK, now we are getting somewhere. I changed the Quicken setting under "VIEW" from the tool bar. It was set to "Use large fonts". When I unchecked it, the buttons magically reappeared. The use of "Alt A" did nothing with the large fonts enabled or disabled. Oddly whenever I switch back and forth on the larger fonts, I have to re-enter the vault password and Quicken runs a complete download cycle before I can just look at the settings.

Thanks to everyone who helped. I still do not think it is working as it should, but I can deal with it now. When larger fonts are enabled, the window should still display all the buttons, even if I have to scroll for them.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that turning off large fonts resolved the issue with the buttons not appearing on the One Step Update Settings screen!

If you need further assistance, please feel free to reach out!