Synchony downloads-windows-CC-503 [Edited]

ktwomble

Synchrony Bank recently had me migrate my Amazon Acct to their new account manager on 6-25. It used to be syncbank.com, but now I have to log in at synchronybank.com. Since I have done this, my accounts won't download to Quicken. If I try to add my account in Quicken with the synchronybank.com link, I get the error cc-503 (wrong credentials), same as my Barclay accounts. I can't win with Quicken anymore. I've used this product since 1994, and I have never had so many problems as I have had the last year.

[Edited - Readability]

Quicken Kristina

Hello @ktwomble,

Thank you for letting us know you're encountering this issue. To troubleshoot, please backup your Quicken file, deactivate the account, then reconnect it by navigating to Tools>Add Account. Select the Amazon.com Store Card-Synchrony connection option and follow the prompts.

When prompted for username and password, please use the original username and password, not the new one you set up when you moved the account to Synchrony's new account manager.

Once you get to the Add/Link screen, carefully link your account with the existing account in Quicken.

Please let me know how it goes!