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Can't restore account for iPhone app

hyyqckn

I've been using Quicken Classic for Mac on the desktop for years.

Decided to try the mobile app, and I downloaded and logged in.

It tells me that I don't have an account to restore.

I log into the Mac application fine, and I can log into my Quicken account on the website.

Does a Quicken Deluxe account not allow me to use the mobile app?

My account is paid to the end of the year.

[Edited-Readability]

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Mac

QMAC - Mobile/Web Sync

Mobile and Web Apps

Accepted answers

Jon

Simplifi is a different product, you don't want that one. You want Quicken on the Web:

https://app.quicken.com

And on your phone you want the "Quicken Classic" app.

All comments

Jon

If you can log into Quicken on the web and see your accounts then you should be able to use the mobile app as well - they're both looking at the same cloud data. AFAIK the mobile app should work with a Deluxe subscription.

Quicken Alyssa

Hello @hyyqckn,

Thank you for sharing your experience!

I am not familiar with the message you describe receiving. Are you able to share a screenshot of it? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

We do have this Help Article on accessing your Quicken data from Quicken Mobile or Web.

Did you download the Quicken app from the App Store?
Do you see the message when trying to sign in, or after you have successfully signed in?
Have you tried accessing Quicken on the Web?
- Are you seeing the same message there?

Here is a Support Article that goes over the steps of setting up Mobile & Web.

First, you'll need to set up Quicken Mobile Sync in Quicken Desktop:

Open Quicken for Mac.
Go to Quicken > Settings.

Sign in with your Quicken ID, if prompted.
Under Mobile, Web & Alerts, use the Sync toggle switch to turn on Mobile access.

Now, we'll need to sync your Quicken data to Quicken Mobile:

Go to Accounts menu > Sync to Mobile or
Click the circular arrow above your account list to Update Online Accounts.
Go to your mobile app and sign in with your Quicken ID.
Swipe down on the Mobile App home screen. All the data from the cloud is then downloaded to your mobile device.

See here for Frequently Asked Questions. Please open each of the blue hyperlinks throughout this post for additional information and complete steps. Let us know how it goes and what you find along the way!

Looking forward to your response!

hyyqckn

Already had the Sync setting on.

I logged in and it said "We are unable to restore your subscription. You do not have a valid subscription to restore."

Quicken Mobile show me one of the subscription options.

As I said, I'm logged in both on the website and the Mac app, both of which shows my subscription is valid until 1/1/2027.

hyyqckn

duplicate.

hyyqckn

OK, on the website, it lets me choose which kind of login.

It shows a Quicken Simplifi and a Quicken Classic as login choices.

Are these different? I use the same login and it logs me into Quicken Simplifi, says I have no subscription.

On the app, I can only log into Quicken Simplifi.

Like I said, I've been buying 1-year Quicken Deluxe subscription codes to use the Quicken Mac application software.

So can I use the app with my Quicken Deluxe subscription?

Jon

Simplifi is a different product, you don't want that one. You want Quicken on the Web:

https://app.quicken.com

And on your phone you want the "Quicken Classic" app.

hyyqckn

Thanks, that makes sense. But in the App Store, it has a purple icon and says Quicken: Budget & Track Money and it obviously accepted my Quicken login.

Oh well, I may just end up using the desktop app more but it's nice to finally see my data on my iPhone.

Quicken Alyssa

Thanks for following up!

You can use the Quicken mobile app with Quicken Classic Deluxe; it's just a matter of choosing the correct app. The one for Simplifi has a bluish-purple Q icon, and the Classic one has a red Q icon. You would use the same login credentials to sign in to either one, which is why it allowed you to log in and showed no active subscription.

Here is a Help Article with some additional information on using Mobile & Web with Quicken Classic for Mac: https://info.quicken.com/mac/access-quicken-mobile-or-web

Quicken Classic is primarily computer-based, and the Mobile & Web features act as an extension of your desktop software. These features are convenient for using Quicken on the go or while you are out of town, but should not be your primary means of managing your finances. It is recommended that you sync information back to your desktop often to prevent possible data loss.

If you prefer more of a standalone web-based product, then you should check out Quicken Simplifi as an alternative. The functionality of the two programs is significantly different, so that is something to consider. You can see some product comparisons here: https://www.quicken.com/products/pricing-comparison/

We do have a 30-day money-back guarantee. So if you decide to try Quicken Simplifi and end up wanting to keep Quicken Classic, you have that time frame to request a full refund. You would do so by contacting our Support Team.

It sounds like you were able to log in to the correct app, and you now see your data reflected there. Is that correct?

Looking forward to your response!