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Why have Fidelity downloads become so unstable?

gordonharper

For several months, I have not reliable downloads from Fidelity and end up entering adjustments each month to make the account balance.

Specifically: This past month I tried to download and recieved no data. I entered the months data by hand. I made a adjustment to make the account balance. — This month on the 8th I found a number of "new" entries which duuplicated the ones I entered manually. The account had upadated without my requesting it. I checked my settings; the software was not set to update on any date. [It prior months I have seen this happen]

The problem is an ongoing one anf dates back probably 7 months.

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NotACPA

I download from Fidelity (6 accounts) into Q via Scheduled Update at 7am on 6 days a week … without problem.

SO, let's explore your situation a bit.

When you click TOOLS, Account List … what shows in the "Transaction Download", "Last Download" and "Financial Institution" columns next to each of your Fidelity accounts?

When you click HELP, About Quicken, what shows as the Product that you're running and the VERSION of that product?

When was the last time that you reconciled your Fidelity accounts? Did you accept "Placeholders", then or ever?

Can you take your Fidelity statements and go back thru the Portfolio (INVESTING, Portfolio) to find the last time that Q and the statements agreed … and then work month-by-month forward from there to locate and correct the discrepancies?

BTW, as part of the download into Q, the securities held and the quantity of each is also downloaded. IF the download doesn't match your Q account, a Placeholder is created. DON"T/NEVER accept it. Instead, figure out why the difference exists and correct it.

Stevemd

I agree. Quicken really needs to get rid of those placeholder transactions. Every one I've had stems from a Quicken bug wrt how they handle cash—The placeholders just make it harder to figure out how to address the underlying issue.

NotACPA

Placeholders bring your Q data into agreement with what's downloaded from your FI. It's an error in YOUR Q data file that causes them.

If you NEVER accept them, but instead take the time to figure out WHY one was created, you life (at least in Q) will go much easier.

gordonharper

My Version is R68.31

When I click TOOLS, Account LIst "Transaction Download" shows:

Invest 7142-Cash ——

Invest 7142 Yes (Express Web Connect +)

7142 No (Activate Download)

7520 No (Activate Download)

Invest 7142-Cash is the account that I use in Quicken - the other three are not relevant and should say "NO"

I could not locate "Last Download" and "Financial Institution" columns - however I do believe it is clear that the problem is I am not hooking the Express Connect feature to the Invest-Cash account.

I do not recognize being asked about placeholders and don't recognize the subject.

As far as going back to the last time the statements agreed this would be clear back to when Quicken made major change in their software and would be futile since each month I have forced the accounts to agree by making adjustments.

I must add that the settings I have now are the result of consulting with Quicken telephone support who must have mis-understood what I requested of them.

nmestanas

"I could not locate "Last Download" and "Financial Institution" columns"

Does this mean they don't appear in the account list? If not, click on the Options button near the bottom/left corner of the Account list. That will lists the available columns for the account list. Simply the column you wish to include. Sadly, you can only select 1 at a time. So pick one, then back to Options, pick another. Repeat as needed. Just bear in mind that the columns are fixed so these may push other columns off to the right.

gordonharper

Thank You - I made those columns appear.

All four show for "Financial Institution": Fidelity Investments

"Last Download": August 5, 2026 - 1:17pm for the account Invest 7142 and Not Available is reported for the three remaining accounts.

NotACPA

Yes they all show "Fidelity Investments" … but the 2nd and 3rd accounts aren't connected to Fidelity … that's why "Activate Downloads" is shown.

gordonharper

Those 2nd and 3rd accounts are stock and bond accounts and therefore of no interest in updating for my Quicken which I only use for "checking".

The 7142 account that is connected to Quicken is the Fidelity account that I use for checking and keep track of it in Quicken with the title: 7142-Cash

NotACPA

How was that 7142-Cash account created? Did you manually create it? Or, was it created by Q when you EDITed the 7142 brokerage account and clicked the "Show Cash in a checking account" option?

Only that 2nd choice will cause the cash transaction in the brokerage account to be "automagically" moved to the cash account … which doesn't actually exist at Fidelity. That "Show cash" pseudo-account represents the cash transactions in the taxable brokerage account.

And, going back to your original post, are you inputting the adjustments in the brokerage account, or the cash account? And, in either case, using adjustments rather that locating and fixing the actual problem is ill-advised.

gordonharper

The 7142-Cash account was created by Quicken telephone support in June 2023. The program has worked erratically ever since, even after several follow-up calls. I happened on to this "community" while shopping for other programs to replace Quicken.

Adjustments that I have made were limited to those suggested by the software each month in order to "balance the checkbook". Over the years, I simply have not had the talent nor time to fix the actual problem and I do not know what the problem is.