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New Mac Version 9.2.0 (Build 902.61767.100) won't connect to Fidelity

Alexander Bray

All Fidelity accounts get message "Quicken cannot connect to this account" with new MAC version released today.

Detailed error in update summary window:

"We could not find an active account for you at Fidelity Investments. If you have an active account at Fidelity Investments, contact Quicken care and report this problem. (QCS_SERVER_ERROR)"

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Comments

Quicken Anja

Hello @Alexander Bray,

Are you still experiencing this issue? I’m looking into this internally, and the most recent connection attempt on our end appears to have been successful.

If you’re still receiving the “Quicken cannot connect to this account” message with the QCS_SERVER_ERROR, please let me know. If possible, please also try updating your Fidelity accounts again and let me know whether the error persists.

Thank you!