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CC-506 Bank of America

Greg Brown

Receiving error that account was not found, but it updates and appears to download per usual. If I deactivate the account, I get the same error on a different account. I have deactivated all accounts and added back on still have the same issue. I have validated/super validated with no errors. When I add Bank of America to a "test" file, all works well... Any suggestions? Copying file to a new file is not the desired suggestion as I have over 100 accounts and ALL of them would need to be reactivated. Been there done that. I have reported this to tech support.

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Rob

Receiving the same error on my BOA accounts. Tried deactivating and reactivating and still getting the same error.

Greg Brown

Thanks Rob.

Quicken Carlos

Hi @Rob and @Greg Brown,

Thank you for bringing this to our attention and for sharing the steps you’ve already taken.

If you haven’t done so yet, I recommend uploading your log files through Help > Report a Problem in Quicken. Once you’ve uploaded the logs, please let me know so I can create an investigation ticket and add your information for further review.

I appreciate your help with this, and I look forward to your reply!

[CBT-1236]

Greg Brown

As I mentioned in my original report at 8:44 AM I reported the issue to Tech Support with log files.

Quicken Carlos

Thanks for your reply, @Greg Brown , and for sending the logs.

I’ve added the information you provided to the investigation ticket CTP-18173 for further review.

I appreciate your help and patience while our team continues to investigate the issue!

[CTP-18173]

Rob

I also did report a problem and submitted it from my desktop version of Quicken Classic Premier.

Quicken Carlos

Hi @Rob,

Thank you for uploading the logs. I have added your information to the investigation ticket.

[CTP-18173]

Quicken Carlos

Hi @Greg Brown and @Rob,

Our Support Team needs additional information. I have sent you both a direct message with the details they need.

Please check your Direct Messages by clicking the envelope icon in the upper-right corner of the Community page.

I look forward to your replies!

[CTP-18173]