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Unable to establish connection to Wayne Bank and Trust Co. IN

msteven1

When trying to establish connection, I get all the way through to receiving the confirmation code, and then receive error. States it's not an issue with my bank and try again. Continuing problem for weeks.

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Comments

Quicken Kristina

Hello @msteven1,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information:

You mentioned this has been going on for weeks. Do you recall more specifically when it started?
- Was there anything that happened around the same time, such as a computer or program update?
- Have there been any recent changes/updates on the financial institution's website or to their login process?
What is the exact error message/code you are seeing?

I look forward to your reply!

msteven1

Hi,

Yes, Wayne Bank performed an update to digital on their website. I started having problems at the same time. Access codes not working.

msteven1

The Digital Banking Upgrade was back in May

Quicken Kristina

Thank you for your replies,

Per our article on CC-501 errors, please contact Quicken Support directly for further assistance. They will need to review the log files to determine the cause of the issue and escalate if needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!