nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Walmart OnePay – Incorrect Transaction Types When Downloading

System

This discussion was created from comments split from: Walmart One Pay, and Sam's Club Credit Cards with Synchrony Bank.

Find more posts tagged with

Online Banking

Windows

Accounts

Comments

kevinholeton

My Walmart One Pay account is connected, and transactions download; however, credits download as debits, and debits download as credits. Is there a fix for that?

[Edited - Readability]

Quicken Carlos

Hi @kevinholeton,

Thank you for bringing this to our attention!

To better understand the issue and determine the next steps, I have a few questions:

When did you first notice this issue?
Are there any filters applied to the account, or are the transactions sorted in a different order? To confirm, please make sure the Sort Order in your account register is set to Date. You can do this by clicking the Date column header at the top of your account register.

Could you please upload a screenshot of the transactions in Quicken, along with a screenshot showing the same transactions on your financial institution’s website?

I look forward to your reply!

kevinholeton

Hi Carlos, attached are the screen shots you requested.

Screenshot 2026-08-21 165200.png

Screenshot 2026-08-21 163134.png

Quicken Carlos

Hi @kevinholeton,

Thanks for uploading the screenshots; they are helpful. I suggest testing how the transactions download in a new file:

To create a Test File:

Choose File > New Quicken File.
Select New Quicken File.
Click OK.
In the File name field, enter Test, then click Save.

Once the test file is created, add the account:

Go to Tools > Add Account.
Select the financial institution. If prompted, select the connection method.

Screenshot 2026-08-25 at 10.42.27 AM.png

Enter your credentials and click Connect.
Click Next, then Done on the final prompt.

Please let me know the result. I look forward to your reply!

Quicken Carlos

Hi @kevinholeton,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

kevinholeton

hi Quicken Carlos. I haven’t been able to connect to Synchrony Bank using a new test file. I’ve tried several times and it won’t connect. Of course no issues connecting through my normal Quicken file.

Quicken Carlos

Thanks for your reply and for trying the steps in a test file, @kevinholeton .

Since the account was not able to connect in the test file, I suggest switching back to your original file.

To do this:

Click File.
At the bottom of the menu, just above Exit, look for the name of your main data file.
Select your original file to switch back to it.

For the issue with transactions downloading as the opposite transaction type, I recommend contacting Quicken Support for further assistance. A support agent can walk you through additional troubleshooting steps in real time and escalate the issue if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!

kevinholeton

Hi Quicken Carlos. I had to go to ABC Warehouse Credit Card for Synchrony to get access to my OnePay account. I was able to add it to a test quicken file. Still the same issue - purchases are showing as credits and payments are showing as debits. See attached.

Account in New File - same issue.png

kevinholeton

I will contact Quicken support for assistance.

Quicken Carlos

Hi @kevinholeton,

Thanks for the update and for testing this in a new file. Since the same issue occurs there as well, contacting Quicken Support is a good next step so they can investigate further and escalate it if needed.

Please let us know if Quicken Support is able to assist. If you encounter any other errors or issues along the way, feel free to reach back out to us here.

Thanks again for taking the time to test this and share the results!