Venmo direct download misses transactions paid from bank account

Daniel Sonnenfeld

Since approximately mid-July 2026, Quicken Connect downloads from Venmo into my Venmo register have been missing the bank funding transactions. These are the transactions that occur when there isn’t enough money in my Venmo balance to cover a payment, so Venmo pulls the necessary funds directly from my linked bank account.

The funding transaction does download into my bank register, and in Quicken I categorize that transaction as a transfer to the Venmo account. That creates the corresponding transfer entry in my Venmo register. However, the matching funding transaction is no longer being downloaded from Venmo itself. As a result, when I reconcile the Venmo account in Quicken, the register is frequently out of balance. I’ve been forcing a manual balance adjustment each time I reconcile, but that clearly isn’t an ideal solution.

When I look in the Venmo app under Me → Transactions, I don’t see any record of these bank funding transactions. I’m not sure whether that is new and is the source of the problem, or whether Quicken previously had some other way of accounting for them automatically.

Has anyone else noticed this change since around mid-July? Is there a better workaround, or is this an issue with Quicken Connect/Venmo?

Quicken Kristina

Hello @Daniel Sonnenfeld,

Thank you for reaching out! If you haven't already done so, I recommend following the troubleshooting from this article on missing transactions:

Be sure to follow these steps in order:

1. In the affected account, click the Settings icon in the bottom right corner of the screen. Go to the Downloads tab and, under Transaction Downloads, confirm Download all available transactions is enabled.

2. Refresh your online account information by clicking on the Update Icon, located on the upper left-hand side of Quicken. Follow any on-screen instructions to complete the account update.

3. Confirm that the Sort Order in your account is by Date; just click the top of the Date column in your account register. It's possible the transactions are in your register, but not where you thought they'd be.

4. Click the Clear Filters button to the right of the account register’s filter dropdowns. This will confirm that there is no filtering in your account register.

5. Click Columns in the bottom right of the register, then check the Statement Payee box. This will allow you to search for the downloaded Payee name to confirm that a transaction was not renamed unexpectedly.

6. Go to Accounts > Hide and Show Accounts…. You can confirm if missing transactions have been downloaded into a hidden account by unchecking the Hide In Lists box next to the account that is marked as hidden.

If those steps do not resolve the issue, then I recommend contacting Quicken Support directly, since they will need to review the logs to confirm whether the transaction information is being sent to Quicken. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I hope this helps!