One step update problem with Navy Federal

grantjl

Hello,

One step update stopped working for automatically updating credit card transactions at Navy Federal Credit Union, so I attempted a manual download. During this process, I receive the following error message:

"Quicken is unable to perform the requested action due to an open dialog box."

Then it asks:

"Close the current file?"

Needless to say, I can't find a way to update this account in Quicken.

What is the fix for this?

Thanks,

John

[Edited-Readability]

Quicken Alyssa

Hello @grantjl,

Thank you for coming to the Community to report the issue you are seeing.

After checking your connections internally, I don't see any connection issues with Navy Federal Credit Union. So that's good news!

I have some follow-up questions for you:

• How long has the One Step update not been working?
• What exactly do you see happen on your end when you try to perform a One Step Update?
  • Are you getting an error?
• Have you done any troubleshooting steps before reaching out?
  • If so, what were they?
• Do you have other banks connected in Quicken that are updating normally?
• Are you running any VPN/Firewall/Antivirus software that could be interfering with Quicken's ability to download transactions?
• When you said you attempted a manual download, did you mean importing a QFX file?
  • If so, did you do this by going to File>File Import>QFX File, or did you drag and drop the file?
• Did you try closing out of Quicken completely and then attempting the import again after reopening it?
• Are you able to share a screenshot of the message you are seeing?
  • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots into your response if you are not given the option to add attachments.

Looking forward to your response!