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Quicken Classic Windows crashes when resizing window on desktop computer

ksm

Running Windows 11. Quicken Classic. This has been happening for several months. Crashes when I go from full screen to 1/2 screen view so that I can have Quicken and another program open at the same time. Quicken restarts without any problem. Just an inconvenience to have it crash.

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Comments

Quicken Carlos

Hi @ksm,

Thanks for letting us know about the issue you're experiencing.

To help us better understand what’s happening, I have a few questions.

Does Quicken crash only when switching from full-screen to a half-screen view, or does it also crash when performing other actions?
Do you receive a crash report? If so, could you upload a screenshot of the crash report?
Have you already validated and repaired the Quicken file? If not, I recommend doing so.

To validate the file

From the menu bar, choose File > Validate and Repair File...
In the Validate and Repair window, confirm that the correct file is selected.
Select Validate file.
Leave all other options unchecked. Please do not select Rebuild investing lots or Copy file.
Click OK to begin the validation.
Once the process is complete, Quicken will open a log file named DATA_LOG.TXT.

In the log file, please check for any messages such as:

Damaged category list
Invalid transaction detected
Deleted damaged payee or account reference
Rebuilt investment lots for [security]
Orphaned transaction removed

If you find any of these messages, please let me know what the validation log reports.

I look forward to your reply!

ksm

Only crashes when switching from full-screen. No crash report.

Will look at validating, but doubt that is the issue since it has nothing to do with transactions or entries.

Quicken Carlos

Hi @ksm,

Thanks for your reply and for providing this information. If the validation report does not show any errors or the issue persists, I suggest uninstalling and reinstalling Quicken.

When you uninstall Quicken, your data file will remain on the system in its current location. However, I suggest backing up your data file to a safe place before you uninstall Quicken.

Uninstall Quicken — Windows 11

Click the Start button and select Settings (gear icon).

Select Apps, then click Installed apps.
Locate Quicken in the list, click the three dots next to it, and select Uninstall.
Click Uninstall again to confirm and follow the on-screen prompts until Quicken is removed.

Reinstall Quicken

Download and install Quicken for Windows.
Click Run to begin the installation.
Click Next to continue.
On the Ready to install screen, click Install.

Once the installation is complete, click Done.

After reinstalling, open Quicken and try the steps again to see if the issue persists.

I hope this helps! Please let us know how it goes.

ksm

Thank you for the guidance.

UKR

You seem to be using a large monitor. Could your problem have something to do with the "Display override settings" discussed below?

Font size problems? Display issues? (Windows)
If you haven't rebooted Windows since the installation of the latest Quicken update, please do that first and try Quicken again.
Still not any better?
Please try the following procedure:
- Close and exit Quicken !!! (This process won't work while Quicken is running!)
- Check the Compatibility tab settings in your Quicken Desktop program icon:
- In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
or
- Go to the traditional Windows Desktop and right-click the Quicken program icon.
or
- Use Windows File Explorer, navigate to C:\Program Files (x86)\Quicken\ and right-click qw.exe
- Now click Properties.
- Select the Compatibility tab.
- Uncheck all settings.
- Windows 7, 8.1: Check "Disable display scaling on high DPI settings".
- Windows 10, 11: Click "Change high DPI settings".
- Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application" (also try the other available options repeating the entire procedure!). Click OK.
Users with high resolution monitors, 3840x2160 with 225% scaling, try "System (Enhanced)"
- Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.
- Click the "Change settings for all users" button.
- Click Apply and exit.
- Reboot Windows.
- Now start Quicken and see if that makes a difference.

Some additional tuning suggestions:
- Ensure that you have the latest available display, monitor or graphics device drivers for Windows installed. The version that came with the Windows installation material may not be up to date.
- System requirements: 1024x768 or higher screen resolution, 1280x1024 minimum for Large Fonts settings
- Unless absolutely required, try not to use "View / Use large fonts"
- Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.
- Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard
- If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level, but try not to exceed 125%
- Try using the Windows Magnifier. Press the Windows logo key and the = key to open Magnifier. Customize Magnifier to increment Zoom in 25% intervals.
Also try "dark mode" by using inverted colors.verride settings" mentioned below?

ksm

WOW! Lots of information. I am using a large monitor. I did all the compatibility suggestions. Will see how that goes. Thanks!!