What is the status of CTP-17875 from July 23, 2026?

Question

Mac Quicken 9.2.0 still doesn't complete importing transactions for Partners FCU.

Importing a QFX downloaded from Partners FCU fails too.

Quicken Carlos · Answer

Hi @onlyjohn,

Thanks for reaching out and for sharing the screenshot of the error.

It looks like this issue may be different from the error associated with the CTP-17875 that was recently closed . After reviewing my internal tools, I was unable to find any related errors.

To better understand the issue, could you please provide a few additional details?

* Is the STATUS_TERMINATION_TIMEOUT error shown in the screenshot occurring:* During the import process?
* During One Step Update?
* During the Add Account process?

* Has this error been occurring for more than 24 hours?

If the issue has been occurring for less than 24 hours, I suggest waiting 24 hours and then trying again.

If the error continues after 24 hours, I suggest contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!

onlyjohn · Answer

The file now has another problem:

I also downloaded a QFX but the app failed to import it.

Quicken Carlos · Answer

Hi @onlyjohn,

Thanks for following up. I just checked CTP-17875, and the issue has been marked as resolved.

After reviewing our internal tools, I found an error affecting the accounts. If you haven't already done so, I recommend deactivating and then reactivating all accounts associated with this financial institution, including any hidden or closed accounts.

Before following any troubleshooting steps, I recommend creating a backup of your Quicken file to ensure your data is protected.

To deactivate an account:

* Select the account to open its register.
* Click the Settings gear icon in the lower-right corner of the register.
* Select the Downloads tab.
* Click Disconnect Account.
* Click Done.

To reactivate the account:

* Select the account to open its register.
* Click the Settings gear icon in the lower-right corner of the register.
* Go to the Downloads tab.
* Click Connect Account...
* Select the financial institution or enter its name in the search field.
* Click Continue and complete the connection process.
* When Quicken displays the accounts found at the financial institution, select LINK and carefully link each account to the correct existing Quicken account.

* Click Continue.

Please let me know how it goes. I look forward to your reply!