Using Quicken Classic Basic Canada has anyone had duplicate transactions appear and others missing?

ybWHT4homi6ZW

Every week, in our personal and business chequing accounts, we have multiple transactions duplicated, and some are missing from our downloaded account details, causing reconciliation issues. Some are debits, and some are credits.

[Edited - Readability]

Quicken Carlos

Hi @ybWHT4homi6ZW,

We appreciate you taking the time to post in the Quicken Community.

To help us better understand why this is happening, I have a few questions:

• Has the sort order been changed in the register? Please confirm that the Sort Order in your account register is set to Date. You can do this by clicking the top of the Date column in your account register.
• I also recommend clicking the Reset button at the top of the register to confirm that there are no filters being applied.

• Are the duplicate or missing transactions always associated with the same payee, or are they different payees?
• Are the missing or duplicated transactions transfers between accounts?
• Have any transactions been deleted recently?
• Have any transactions been moved from one account register to another? Click on All Transactions in your account bar and search for the missing transaction.
• Could you upload a screenshot showing the duplicate transactions?

I look forward to your reply!