can not update stocks (FI Stifel)

Question

cannot update stocks at Stifel.  Quicken states my password is wrong. I can get to my accounts at Stifel by using my password.

mshiggins · Answer

@alan sheppard it might help other Quicken users having the same issue if you shared your solution to the password problem you had.

alan sheppard · Answer

fixed thanks

NotACPA · Answer

When you do TOOLS, Account List … what shows in the "Transaction Download", "Last Download" and "Financial Institution" columns next to this account?

And, are there any special characters in your password?  If so, which?  Some special characters disrupt the communications protocol that Q uses.