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Bank of America - Health Accounts - CC 503

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This discussion was created from comments split from: Problems with Bank of America HSA.

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Greg Brown

I get this error when trying to add BofA health Accounts

Quicken Carlos

Hi @Greg Brown,

Thanks for sharing a screenshot of the issue you are experiencing. If you have not done so already, I suggest trying the following steps from our support article for the CC-503 error:

Verify your bank login information:

Type your password/PIN into a text application, such as Notepad, WordPad, or another text or word-processing application.
- Note: This can help confirm that there are no typographical errors in the password/PIN.
Highlight the confirmed password, copy it (Ctrl + C), and then paste it (Ctrl + V) into the appropriate field in Quicken.

Verify your bank login on the bank's website:

Go to your bank's website and confirm that you can log in using the expected username and password.
Once you are logged in, review your account for any notifications, such as pending messages in a mailbox or message center, to confirm whether further action is required to grant Quicken access.
- Some banks may require a separate login, password, or both to access accounts through third-party software. You may also need to review your account settings on the bank's website for prompts to create or update credentials.

Check for special characters in your password:

The following special characters can cause errors: ampersand (&), left caret (<), right caret (>), backslash (\), and forward slash (/).
Additionally, while Quicken does not have a character limit, your financial institution may have one.
If your password contains one or more of these characters, I suggest changing your password and then trying again.

If the issue persists, I suggest trying with the Bank of America Instance:

Let me know how it goes!

Greg Brown

Thanks Carlos I've already verified all info and it's for Bank of America Health Accounts, not the Bank of America Banking site.. What I wanted to make you aware of was the message stating Bank of America - Health Accounts is reporting connection issues and it staes a timeframe…

Quicken Carlos

Thanks for your reply and for pointing that out, @Greg Brown

I suggest waiting until August 22, 2026, at 1:05 AM EDT. If the issue persists after that time, please try the steps outlined above. If the issue continues after completing those steps, please let us know so we can provide additional troubleshooting steps.

I look forward to your reply!

Greg Brown

Unbelievable… Now they want us to wait until 8/27 after 10:30PM. BTW I have NEVER neen able to connect my Health Accounts.

Quicken Carlos

Hi @Greg Brown,

Thanks for updating this thread and for sharing the screenshot.

It appears that the blocker may be related to the current Bank of America - Health Accounts - FDP-192 / CC-592 Community Alert. However, with the financial institution currently experiencing a blocker, it’s difficult to determine whether the CC-503 you’re seeing is connected to that issue or has another cause.

At this time, I’m not seeing an FDP-192 error on your account. I recommend waiting until the estimated time has passed and then trying again.

If you encounter the FDP-192 or CC-592 error again, I recommend monitoring the Community Alert for updates as they become available.
If you continue receiving the CC-503 error without seeing FDP-192 or CC-592, please let us know so we can guide you with additional troubleshooting steps.

Thank you again for the update!

Charlie G.

I got it today (CC-592). Now having said that. I'm trying to setup the new account in Quicken. But also just setup my website account on BOFA today a couple of hours earlier. Could it be BOFA hasn't had time to refresh their databases that link with Quicken yet?

Quicken Kristina

Hello @Charlie G.,

Thank you for letting us know you're seeing a CC-592 error. It is currently a known issue. If you haven't already done so, I recommend bookmarking the Community Alert in order to be notified of updates and when the issue is resolved:

https://community.quicken.com/discussion/7975819/ongoing-9-3-26-bank-of-america-health-accounts-fdp-192-cc-592

Thank you!

(Ticket #12560290)