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CIT Transaction Download Errors

System

This discussion was created from comments split from: CIT Bank not working as of 20260819. Error FDP-101. Cannot Connect.

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Windows

Comments

davidwhood

I'm getting a variety of errors since the 19th or 20th. A deactivate/reactivate does not work. Says it can't find my CIT accounts.

Quicken Anja

Hello @davidwhood,

Thank you for taking the time to post in regard to this issue. This issue has been escalated to our teams and is currently being investigated under ticket CTP-18254.

If you are experiencing this issue, please submit your log files through Help > Report a Problem in Quicken

Once you've submitted them, please let us know here so we can make note of your report.

We appreciate everyone's patience and the additional information you've provided while this is being investigated.

Thank you!

davidwhood

I have. The connection failed window prevents reporting it from there so here is the screen shot.

grubens

I have submitted my logs as I am experiencing this problem. Please note I am using Quicken for Windows; I am not on a Mac.

pdallen1970

Uploaded. First 2 tries was "unable to connect" this time it was CC-601, an error about not being able to find an account with a non-zero balance.

danielwilson9304

Keep getting a CC-501 error when trying to sync for the last several days. Other institutions work fine. Anyone else experiencing the same?

mshiggins

@danielwilson9304 please confirm the financial institution - CIT Bank or Citi Bank?

mallengold

Even with a reset it's still erroring, Quicken trouble ticket submitted

Quicken Anja

Hello @grubens,

Thanks for chiming in and submitting! Your comment has been moved to the Windows thread instead.

We'll get your details and files added to the ticket.

Thank you!
(CTP-18254)

Quicken Anja

Hello @pdallen1970,

Thanks for chiming in and submitting as well as providing these additional details.

We'll get your details and files added to the ticket. However, it seems your email for your Community Profile may be different from your Quicken ID. Therefore, I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!
(CTP-18254)

Quicken Anja

Hello @danielwilson9304 & @mallengold,

Thanks for both chiming in and providing additional details and error codes that you're seeing. I can see you've both submitted a problem report—we appreciate you doing that.

The issue is being investigated, and we'll get your details and files added to the ticket.

Thank you!
(CTP-18254)